Privacy Policy and Terms & Conditions

Padtech Drums Limited privacy policy

This privacy policy sets out how Padtech Drums Limited uses and protects any information that you give us when you use this website.
Padtech Drums Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Padtech Drums Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [2013-11-19].
 
What we collect
We may collect the following information:
·        name and job title
·        contact information including email address
·        demographic information such as postcode, preferences and interests
·        other information relevant to customer surveys and/or offers
 
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
·        Internal record keeping.
·        We may use the information to improve our products and services.
·        We may periodically send promotional emailsabout new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
·        From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
 
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
 
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
 
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
·        whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
·        if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at info@padtechdrums.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
 
If you do not want Padtech Drums Limited to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a web site tries to put a cookie in your browser software. If you choose to disable cookies in your browser, you can still access most of this Site, however, your ability to use some of the products and/or services at this site may be affected.
 
 
Shipping
 
All of Padtech kits and drums are custom built to order - they are not an off-the-shelf product - and therefore we ask for up to 2 - 4 weeks to complete your order. Once completed, it will be booked in for delivery and you will receive an email (complete with tracking number) informing you that your order is ready for dispatch.
 
We utilize the services of a number of professional couriers, who specialize in delivery of delicate items, in the UK, Europe, and further afield as needed. Once we complete your customized drums, most deliveries are made in the next day for the UK (excluding weekends). For international orders, we will advise you of an exact delivery date as soon as one is available.
 
All goods that we send are fully traceable, and we will always offer you the option of insuring any goods in transit.
 
Order Cancellations
 
For any custom drumkit build orders (Complete Kits, Individual Drums, Shellpacks etc); as these products are made bespoke to your specifications and we may need to order in special parts or wrap, we regret that we cannot always accept order cancellations.
 
Please get in contact if you need to discuss your situation with us and we will try to accommodate as best as possible!
 
Our Warranty
 
We do not envisage people having issues with Padtech products, and indeed our track record shows a remarkably small number of times when a product has failed. However, you should always be protected against all eventualities, no matter how remote the possibility.
 
That is why we have enacted our three year warranty! Yes, the legal blurb follows, but our principle is a very simple one. If it goes wrong, and its our fault, we will put it right - and you won't be out of pocket in the process.
 
The Padtech warranty against production defects in materials and craftsmanship for the first three (3) years of a products life, when purchased directly from our website*, or store. Products resold by a third-party are explicitly excluded from this warranty.
 
All of our products are hand built or assembled to our design specifications with the utmost care, to ensure the greatest durability possible. However if you discover any issues with your Padtech products, please contact us directly, and if we can not otherwise resolve the issue we will seek to repair or replace products as needed as long as the drum or other associated products shows no signs of inappropriate misuse or abuse.
 
Any potential return must be accompanied by a copy of the original sales receipt, or only be submitted post receiving an emailed approval from Padtech Drums Limited to do so. Our three year warranty does not cover deterioration of any part due to normal wear and tear. This includes mesh or other drum surfaces and cymbal dampener heads. Signs of abuse or misuse at our discretion, will void the warranty.
 
If in doubt, please speak to us! We will always do our very best to help.
 

 Please note our Drums, Triggers, Rides and Crash works with Roland modules and software based midi devices. For compatibility with other modules please contact us to get advice.